Frequently Asked Questions
- What is a serviced apartment and why should I choose it over a hotel?
- Where is Sunset Residence Condotel located?
- Does The Sunset Residence Condotel charge an online booking fee?
- Can I speak to a representative?
- Do I need a credit card to make a booking?
- What is your cancellation policy?
- What payment methods does Sunset Residence Condotel accept?
- What do I need for check-in?
- What time is check-in?
- What time is check-out?
- I need to conduct a meeting during my stay – what are my options?
- Does Sunset Residence Condotel has a reception?
- Do I need to do my own laundry and make the bed?
- What is the minimum length of stay?
- Where do I park?
- What are my food and beverage options?
Why serviced apartments?
What is a serviced apartment and why should I choose it over a hotel?
Sunset Residence Condotel is a serviced apartment that strives to ensure our guests’ holiday in Bali to feel as comfortable and convenience as if they are staying at home. Sunset offers different types of unit configurations to cater the special needs of singles, couples, families, business people, and groups travellers, varying from studio units to penthouse units.
Unlike staying in a hotel, at Sunset Residence Condotel, guests are able to enjoy a more spacious room with separate living, dining, fully equipped kitchen and sleeping area. Guests will be able to create a unique holiday experience by cooking their own meals and relaxing with friends or family at the comfort of their apartment.
Our on-site manager will be available 24/7 to ensure the security of the guests and assist guests with any technical problems or enquiries.
We also offer additional services that most hotels, such as daily cleaning, laundry and dry cleaning, airport transfer, car rental, groceries pick up, and take-away dining option service.
Standard Room Features & Amenities:
- Satellite TV
- DVD Player
- Work Desk
- Kitchenette & Utensils
- Dining Table
- Personal Safe
- Swimming Pool
- Parking Area
- 24 Hours Security & Reception
- Broadband Internet
- Convenience Store
- CCTV Camera
- Laundry and dry cleaning
- Airport transfer
- Car rental
- Groceries pick up
- Take-away dining option
Where is Sunset Residence Condotel Located?
The Sunset Residence Condotel is ideally located at the golden triangle of Kuta, Legian and Seminyak. The renowned Kuta Beach is only 3 km from the apartment. The Ngurah Rai international airport is located 8 km or approximately 15 minutes drive away.
It is perfectly suited for leisure travellers because many of the tourism spots, such as the shopping strips, mall, restaurants, night club, lounge and bar, Waterbom waterpark, Carrefour, Krisna gift shop, are all located within 2 km radius from us.
The location is appealing to Business and Corporate travellers as it is located in the Kuta area. The Sunset Residence Condotel can also be an alternative for business travellers looking for cheaper accommodation option to the Nusa Dua area where most conference events usually held. It takes approximately 30 minutes to drive to Nusa Dua.
Booking with Sunset Residence Condotel
Does The Sunset Residence Condotel charge an online booking fee?
No, we do not charge additional online booking fee for direct booking from our website. However, we require a 20% deposit (non-refundable) to confirm your booking.
Can I speak to your representative?
You certainly can contact our on-site manager for any enquiries or technical difficulties you experienced. Please contact us at +62 (0361) 758 574 or you can also send us an email at email@example.com
Do I need a credit card to make a booking?
No, you do not need to provide us with any credit card information. You can make your payment using bank transfer or cash on arrival.
Staying at Sunset Residence Condotel
What payment methods does Sunset Residence Condotel accept?
We accept Visa and Mastercard credit cards, BCA Debit and cash. On arrival, a pre-authorisation of your credit card, for the amount of your accommodation is required.
When you are paying by cash, security bond for at least one night should be paid upon your arrival.
What do I need for check-in?
When you are paying by cash, you are required to provide us with identification card, such us passport or driver license.
What time is check-in?
The standard check in time is at 2 pm. However, please let us know if you need to check in earlier so we can make some arrangement. While every effort will be made, we cannot guarantee successful arrangement, as it will depend on the availability of the units you have book.
What time is check-out?
The check out time is at 10 am. If you require a late check out please let us know so we can make some arrangement. While every effort will be made, we cannot guarantee successful arrangement, as it will depend on the availability of the units you have book.
I need to conduct a meeting during my stay – what are my options?
Our partner hotel, The Sunset Bali Hotel (only 50 meters away) has a small conference room that able to accommodate up to 40 people. Please let us know in advance so we can help you to arrange the meeting venue.
Does Sunset Residence Condotel has a reception?
We do have a reception with on-site manager that stand by 24/7 to assist you with any inquiries or technical problems and ensure the safety of our guests.
Do I have to do my own laundry and make the bed?
We arrange daily room cleaning service for all of our apartment units, this include making the bed and changing the linen. If you need assistance for washing clothes, we offer laundry and dry cleaning service as well.
What is the minimum length of stay?
We do not have any requirement on the length of your stay in Sunset Residence Condotel. We will provide the highest service we can to both our short staying and extended staying guests.
Where do I park?
We own sufficient car parking spaces on the Sunset Residence Condotel.
What are my food and beverage options?
You may request for additional breakfast or take-away dining service. We have partnered with selected local restaurants to provide dining options for our guest.
If you prefer to cook your own meal, we also provide groceries pick up service to ensure you hassle-free stay at the Sunset Residence Condotel.